Information you provide
When you call, email, use a website enquiry form or contact us through WhatsApp, you may provide your name, phone number, email address, pickup and destination, travel dates, passenger count, luggage details and journey preferences.
How information is used
- Respond to enquiries and prepare quotations
- Check vehicle availability and coordinate journeys
- Communicate booking changes and service information
- Maintain reasonable booking and payment records
- Prevent misuse and protect the website and service
Website analytics
The site uses Google Analytics to understand page visits and interactions such as quote, phone and WhatsApp actions. Analytics services may use cookies or similar technologies and process device, browser and usage information under their own policies.
WhatsApp, phone and email
When you choose an external communication service, that provider processes information according to its own privacy terms. The website’s quote form prepares a WhatsApp message on your device; you decide whether to send it.
Sharing and retention
Journey details may be shared with relevant drivers, vehicle providers or operational partners only as reasonably necessary to quote, confirm and deliver the requested passenger service. Information may be retained for booking, accounting, dispute-resolution and legal purposes, then removed when no longer reasonably required.
Your choices
You may ask what contact or booking information is held, request a reasonable correction, or request deletion where retention is not legally or operationally required. Email topcabshyd@gmail.com.
Policy updates
This policy may be updated when website tools or service practices change. The current version published on this page applies from 16 July 2026.